Questions customers usually ask before ordering.
Find answers about ordering, payment, pickup, delivery, returns and customer support at Allensville Store.
Quick Help
How do I place an order?
Browse the website, add your selected products to cart and proceed to checkout. Make sure your phone number and delivery details are correct before submitting your order.
Do you deliver within Accra?
Yes. Orders within Accra may be delivered through trusted third-party delivery services such as Uber, Yango or similar options. Delivery fees are paid by the customer.
Do you deliver outside Accra?
Yes. For customers outside Accra, orders may be sent through bus terminal delivery arrangements after payment confirmation. The customer covers terminal charges and onward collection.
Can I pick up my order?
Yes. Paid orders can be picked up from Allensville Store at 1111 Lakeside Road, Ashaley Botwe, Accra, Ghana.
Are delivery fees included in product prices?
No. Delivery fees are not included unless clearly stated. Customers are responsible for Accra delivery fees, pickup rider fees and terminal transport charges where applicable.
Can I return a book after buying it?
Due to the nature of books and consumable items, returns are limited. Please check product details carefully before ordering. Refund and return conditions are explained on our Refund & Returns Policy page.
How can I confirm if a book is available?
You can contact us on +233 544 02 0550 before placing your order if you want to confirm book availability, restocks or recommendations.
What should I do if I entered the wrong address or phone number?
Contact us as soon as possible. Allensville Store will not be responsible for delays caused by incorrect phone numbers, wrong addresses or unreachable customers.
Still need help?
Contact Allensville Store on +233 544 02 0550 for product enquiries, order support, pickup questions and delivery arrangements.